Discourse on Optimizing Digital Transformation of IoT-Based Education Administration: A QoE Study on SIJAKA Applications with an Absorptive Capacity Theory Approach
Keywords:
Digital Transformation, Educational Administration, Quality of Experience, SIJAKA Application, Absorptive Capacity Theory, Performance AssessmentAbstract
Digital transformation is an essential need in educational administration to improve the efficiency and accuracy of work processes. Mercu Buana University developed the SIJAKA (Employee Performance System) application to automate the performance assessment of educational staff, overcoming the challenges of manual systems such as data processing delays, human error, and lack of transparency. This study aims to evaluate the user experience (User Experience), technical aspects, and organizational impact of the SIJAKA application with a descriptive quantitative method using a Likert scale questionnaire. Respondents consisted of five educational staff involved in the initial implementation of the application. The results showed an average positive score on all main variables. In user experience, the intuitive navigation feature and simple interface recorded the highest scores, supporting ease of technology adaptation. From a technical perspective, the application performed well in device compatibility and access speed, but the data security aspect needs to be improved. The organizational impact recorded significant work efficiency, reduced manual errors, and increased internal coordination. The implications of this study include recommendations for optimizing data security, better system integration, and user training to maximize technology adoption. The novelty of this article lies in the use of the Absorptive Capacity Theory framework to analyze the organization's ability to absorb, assimilate, and utilize digital technology in educational administration. These findings provide strategic insights for the development of digital transformation in other higher education institutions.
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